Terms and Conditions

Terms and Conditions for Boarding and Daycare at Just Paws

 

HOME BOARDING AND DAY CARE

All dogs must be fully vaccinated (DHPPI & LEPTO) to include Kennel Cough at least 4 weeks prior to their stay at Just Paws. Titre testing is NOT ACCEPTED at Just Paws

Dogs must be micro-chipped and it is recommended for them to be insured for medical treatment. Owners are liable for any cost incurred for veterinary treatment whilst their dog is at Just Paws.

A secure good quality collar with loop for tag must be worn. All dogs staying with us will wear a tag that states where they are staying.

Just Paws cannot take entire male dogs or bitches who are in season. All male dogs must be neutered. If a bitch staying at Just Paws comes into season, they must be collected immediately to ensure the bitches health and safety. In this instance no refund is available for the boarding period.

All owners must sign a consent form when leaving their dog at Just Paws and provide a copy of their current vaccination records, dates of last flea and worming treatment is also required. Consent form and vaccination record keeping is in line with Animal Welfare Regulations 2018. It is the clients responsibility to ensure records are up to date, This includes your name, address and contact, your emergency contact information, any changes to behavior, illness and vaccination history.

Before booking with Just Paws, the owner will need to bring the dog in person to Arlingham to assess the dogs temperament with other dogs and to assess the suitability of the boarding for each individual dog. Dogs must be reliable in the company of other dogs, and the must have good recall abilities off lead. If your dog is not capable of both these things, Just Paws is not a suitable boarding establishment for your dog. Helen Merrett can offer one to one training and socialisation sessions for you and your dogs to help combat theses issues, but a booking WILL NOT be taken for boarding or day care until your dog is deemed by Helen to be ready, for the safety and happiness for all dogs and humans.

Children reside in the home at Oldbury Farm, if you have concerns about your dog around children please make Helen Merrett aware PRIOR TO BOARDING so that a suitable safety plan can be discussed and implemented prior to your dogs stay.

BOARDING

To secure the dates for the dog’s stay owners need to give a minimum £40(p/w) non refundable deposit. This secures the dates and is necessary due to spaces being limited. If the dates booked need to be cancelled you are liable for the whole cost of your dogs stay, unless dates are cancelled IN WRITING at least one month prior to the start date booked.

Full payment is required prior to the dogs stay or on day of arrival at Just Paws, not on collection of the dog.

DAYCARE

If regular weekday slots are booked for your dog, a minimum of 7 days notice is required for cancellation.

Daycare is available on an ad-hoc basis but spaces are popular so advance booking is advised. A waitlist of ad-hoc days is in operation.

ISOLATION POLICY

If your dog becomes ill or shows symptoms that cause concern whilst in Just Paws care, you understand that your dog will need to be isolated from the other dogs in my care for their own safety. In the first instance I would call you to inform you of the situation, I will also contact my vet and if necessary make an appointment for an assessment with them. Should you not be contactable and where necessary I would contact your emergency person named on your paperwork and they will collect your dog in a timely fashion. In this instance there will be no refund for home boarding/ day care cut short. Veterinary Isolation is available at Wood Veterinary Group should this be required, at the owners expense.

 

 

TRAINING AND SOCIALISATION SESSIONS

All dogs coming for sessions must be fully vaccinated, but kennel cough is not necessary.

Puppies must all have had their 2nd injections at least 7 days prior to their session.

Sessions at Just Paws are charged and run on an hourly basis. If the session runs over one hour (e.g. livestock training), the owner is liable for the cost of the extra time rounding to the nearest 15 mins.

Once the session time is booked, please arrive on time. Due to following appointments we are unable to run over the allocated time slot. There is no discount in price of session if owners arrive late and we cannot guarantee the full hour training session can be given. Owners should allow extra time to find us if coming for the first time.

Home consultations last for up to 2 hours. These are undertaken in the Gloucester/Stroud area. Consultations further than 10 miles of Just Paws will incur extra mileage costs . Prices will be discussed at booking.

Please make Helen aware prior to your session if your dog has human aggressive tendencies, and if that is the case, muzzle train your dog prior to their session.

 

GDPR Statement

Any personal information held by Just Paws will be held securely in a locked cupboard or on encrypted cloud software in accordance with GDPR regulations.

All staff that come into contact with your personal data are trained on how this data must be handled.

You may request to see what information Just Paws holds in relation to you and your dogs at any time.

Just Paws does not use any email marketing tools and does not share any data held with 3rd parties.

Just paws may contact you by email, text or phone to discuss your dogs care, for offers or future dates you may be interested in. You may OPT OUT of any further contact from Just Paws at any time.

Just Paws must hold records of dogs in their care for a minimum of 3 years to comply with DEFRA regulations. These records are held securely in line with GDPR.

A business built out of a passion and understanding for dogs and their needs
With over 20 years experience within veterinary and animal welfare, we are the ones to trust.